Altigen’s MaxSupervisor – Improve Call Center Management and Control

MaxSupervisor gives call center management the ability to monitor, track and manage their call center operations to peak performance. Using the graphical MaxSupervisor desktop client, supervisors have a complete view or workgroups, queues and agents.

Queue Management

• Monitor the queue

• Pick calls out of queue

• Reroute calls “on the fly”

• View Agent States

• Force Agent login/logout

Monitoring

• Monitor/Whisper/Coach Agents

• Supervisor Barge-In

• Real-time Agent and Workgroup Performance Statistics