AltiGen’s integrated Call Recording Software provides a powerful option for accurately capturing voice conversations. The demand for call recording has increased dramatically in recent years as businesses work to improve customer service and agent productivity, address security concerns, and comply with legal requirements such as the Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley, and SEC regulations.

• Agent, Workgroup, & Trunk Recording
• Full Time, On-Demand, Sampling
• Call Recording to a centralized location or Voicemail
• Dedicated application for call recording file management and reporting with security access provided at the group level

Altigen’s Call Recording Manager client software makes it easy to search by key fields, play using your media player, and export to .WAV files if necessary.

Benefits of Call Recording include:

• Evaluating the performance of individual agents and employees
• Training team members by example
• Call Center Quality Monitoring
• Protection against litigation such as confirmation of verbal contracts and credit card transactions