Altigen’s MaxAgent – Improving Agent Performance

An intuitive graphical desktop application designed to improve call center’s agents’ call handling and productivity. Supporting visual call queues, desktop call control and agent state controls (login, logout, wrap up, etc.) Altigen’s MaxAgent streamlines agent call management. With support for screen pop, on demand call recording and a personal call statistics display. MaxAgent delivers the tools necessary for your call center agents to perform at their best.

MaxCall – Dramatically Increase Outbound Call Volume

Whether you have a formal outbound call center, or simply want to improve the outbound call performance of your sales, telemarketing, or collections departments MaxCall can help. MaxCall is not a predictive dialer, in which bulk calls are automatically generated then passed to an agent when the called party answers. Predictive dialers, in addition to only working with direct dial numbers, result in high abandon rates while irritating the customer – and were the basis for the establishment of the national “Do Not Call” law.

Instead, MaxCall takes a uniquely different approach. Based on the fact that over 80% of outbound calls end up in the called party’s voicemail, MaxCall allows users to record a single, or series of, personalized campaign messages which are then transparently played into the called party’s voicemail – ensuring that your representative will always leave the “perfect” message. Better yet, MaxCall frees up your representative to make another call while the personalized message is playing. Along with integrated power dialing and the ability to “push” a designated Caller ID, MaxCall has proven to dramatically increase both call volume and connect rates.